Project Manager and Support Engineer - Remote

At Pet Vet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide
, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

The Project Manager & Support Engineer is a hands-on technology professional responsible for managing and delivering assigned IT projects, providing advanced technical support, and improving operational processes across Pet Vet Care Centers. The role independently leads technology initiatives while partnering with the ITS Project Deployment team, internal stakeholders, vendors, and third-party service providers.

The position also provides experienced support for internal ITS requests, assists with technology purchasing, and serves as an escalation resource for complex technical issues. As Pet Vet develops its internal service desk capabilities, this role will help establish repeatable workflows and documentation, transition routine support activities to the service desk, and remain focused on project delivery, advanced support, escalations, vendor coordination, and continuous improvement.

Project Delivery & Technology Initiatives:

• Manage and independently execute assigned ITS projects from planning through implementation and post-deployment follow-up.
• Develop and maintain project plans, action items, timelines, dependencies, and stakeholder communications.
• Coordinate technical resources, business stakeholders, vendors, contractors, and third-party service providers.
• Partner with ITS Project Deployment Specialists on larger initiatives while independently owning smaller or specialized projects.
• Support technology migrations, application transitions, system implementations, infrastructure refreshes, acquisitions, and other enterprise technology initiatives.
• Provide hands-on technical assistance during deployments, migrations, and cutovers when required.
• Validate completed implementations and ensure outstanding issues are documented, assigned, and

Technical Support & Escalation:

• Provide advanced technical support for complex hardware, software, Microsoft 365, network, access, application, and end-user technology issues.
• Take ownership of escalated technical issues and coordinate resolution across internal ITS teams, the managed service provider, and other vendors.
• Investigate recurring issues, contribute to root-cause analysis, and recommend long-term corrective actions.
• Support executives, corporate users, and hospital teams as needed and serve as a technical resource to other ITS team members.
• Participate in troubleshooting and technical validation during project deployments and production issues.

Purchasing & Operational Support:

• Own or assist with assigned IT purchasing requests, including validation of technical requirements and selection of appropriate equipment or solutions.
• Coordinate with internal stakeholders, vendors, and purchasing resources throughout the procurement process.
• Track outstanding requests, communicate status, and escape exceptions or delays as appropriate.
• Help establish standardized purchasing, intake, approval, and fulfillment processes that can transition to the internal service desk.

Service Desk & Process Development:

• Document ITS support, purchasing, escalation, and…