Remote Implementation Consultant Automations

We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies.

Are you driven to solve complex, creative problems with multiple possible answers? Are you motivated to help nonprofits adopt technology that measures outcomes, drives donations, and communicates impact? The Implementation Consultant leads complex, multifaceted client implementations across Bonterra's Case Management product suite and/or Fundraising Solutions. Your primary responsibility is to architect solutions that meet customer needs-considering staffing, programs, data migration, and integrations-while also empowering clients with the skills and confidence to own their solution long-term.

A successful implementation is one that meets customer requirements, is adopted quickly by staff, and delivers measurable outcomes. In this role, you'll lead the technical design and client enablement while balancing client satisfaction with project budgets and timelines, and contributing to broader PS team excellence.

• Apply your knowledge to design creative, custom solutions when standard templates don't fit.
• Conduct thorough discovery to understand client org structure, strategic goals, data needs, existing systems, and migration requirements.
• Design and configure sophisticated solutions within budget, documenting requirements clearly and estimating hours and timelines accurately.
• Lead technical demonstrations of solutions, translating complex features into language that resonates with specific client requirements and stakeholders.
• Partner with Project Managers, fellow Implementation Consultants, and Onboarding Consultants to coordinate delivery and ensure quality across multiple concurrent implementations.
• Lead collaborative working sessions with client subject matter experts, ensuring they're learning and building confidence as you build their solution.
• Develop and maintain trusted relationships with contacts at all levels of the customer organization, from program staff through VP/Director leadership.
• Proactively identify and communicate project risks. Maintain accurate project records in Salesforce and Monday.
• Contribute to PS process improvement, documenting best practices, building reusable assets, and mentoring junior team members on implementation strategy and delivery.
• 3+ years of experience in software implementation, consulting, or solution architecture
• Active listening skills enabling you to quickly understand a company's org structure, goals, and data needs
• Demonstrated ability to document requirements, design solutions, and estimate timelines and effort
• Strong relationship-building skills (you gain trust and influence quickly)
• Clear verbal and written communication, including the ability to break down complex concepts into simple, compelling language
• Administrator or power-user-level experience with Bonterra Case Management or Fundraising Solutions products
• Background in human services, social services, nonprofit operations, or nonprofit technology
• Knowledge of government databases, reporting requirements, and compliance frameworks
• Experience with data migration projects, including planning, mapping, validation, and QA
• Familiarity with SQL and the ability to create custom queries for data analysis
• Proficiency in Microsoft Excel, Salesforce, Monday.

At Bonterra, we're building AI-powered tools to solve real human challenges-and we want teammates who share that enthusiasm. We value people who will champion AI and bring diverse perspectives from different industries, backgrounds, and cultures. Together, we create AI that breaks down barriers, empowers communities, and delivers better outcomes

We offer a comprehensive benefits package that supports your health, well-being and growth.

Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We…