AWS Project Manager Remote - Canada; Alberta, British Columbia, Ontario

At Neura Flash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting‑edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and Neura Flash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post‑launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the Neura Flash, Part of Accenture journey and help shape the next wave of AI‑powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI‑powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation  you’re ready to make your mark in the AI space, Neura Flash, Part of Accenture is the place for you.

We are hiring for an AWS Project Manager to work with our Mid‑Market & Enterprise customers! As the Project Manager, you will manage projects by providing day‑to‑day leadership to analyze their requirements, developing designs, and implementing cloud‑based contact center solutions based on Amazon Connect and the broader AWS ecosystem.

The ideal candidate has experience working with small and large customers and is comfortable with playing multiple roles on an engagement to be successful. The Project Manager is professional and confident in front of VP and Director‑level stakeholders, has a strong analytical and consultative mindset, and thrives when working against tight deadlines. If you appreciate working with cutting edge technology and delivering exciting new digital solutions - then this is the role for you!

You'll have the opportunity to:

• Plan, initiate, and lead the full lifecycle delivery of contact center (CCaaS), conversational AI, and agentic solutions and migrations
• Monitor and manage project financials, scope and change control, schedule, dependencies, milestones, and risks
• Facilitate regular status meetings with the project team, sponsors, and all stakeholders, and publish weekly status reports that proactively communicate progress, early risk indicators, and forward‑looking milestones
• Act as the client’s primary day‑to‑day point of contact, with a focus on building strong customer relationships
• Lead client‑facing Outcomes and Business Objectives sessions at project kickoff, defining success metrics and desired business outcomes, then track and report progress against them throughout the engagement
• Establish client and project team roles, decision rights, and dependencies at kickoff, and drive timely client decisions and stakeholder access throughout the engagement
• Partner with the Solution & Technical Architects to capture, groom, and trace business requirements and user stories through design specifications and delivery, owning the quality of user stories and acceptance criteria
• Assist consultant team members in the delivery of client presentations during requirements, design, pilot and user acceptance testing sessions
• Facilitate and support User…