IT - EP - Lending - Business Systems Analyst ; Remote in CA

title: business systems analyst istatus: exemptdepartment: it - ep lendingdate: 4/2022reports to: mgr - enterprise cores and applications

job code: 11137pay grade: 17spay scale: $75,500.00 - $82,000.00 annually

general description:the business systems analyst i role is responsible for engaging with various business units to translate business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following agile software development practices. This also includes the operational support for all managed enterprise-wide software solutions. In partnership with the software vendors and business units, the analyst will work to maximize opportunities to use technology to improve products, services, and/or business processes.

A solid understanding of the credit union’s enterprise-wide software solutions is required.

tasks, duties, functions:

• oversees all aspects of the software development lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes.
• drives efficient and effective joint business/it requirements and solution discussions in addition to stakeholder review meetings.
• provide high-quality analytical system solutions for key stakeholders.
• identifies software functional gaps and opportunities of improvement.
• collaborates with product owners to create product backlog by using agile practices.
• creates user stories with relevant acceptance criteria.
• participates with the implementation of projects as technical subject matter expert from beginning to completion.

a. Delivery focus:i. 80% project support ii. 20% department process improvement

• participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews.
• supports agile practices and encourages the improvement of service.

10. Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using visio, ms word, excel, pdf, sharepoint, and other like tools. 11. Provide tier 2 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all enterprise-wide managed software solutions.

a. Operations focus:i. 80% tickets and operational support requests ii. 20% manage and support software upgrades 12. Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management. 13. Manage administrative functions such as, but not limited to customizations of forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support. 14.

Effectively work to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation. 15. Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication. 16. Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up.

17. Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve enterprise-wide software solutions. 18. Participate in on-call support for critical response to after hour…