Salesforce Administrator

Open — National Express has a posting for this job. Posted 21 Oct 2026.

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

We are seeking a mid-level Salesforce Administrator to help oversee, maintain, and continuously improve our Salesforce platform for a leading school bus transportation organization with 275+ end users across multiple departments and bus yard locations. This role is hands‑on and combines core Salesforce administration with Business Analyst responsibilities – partnering with stakeholders to translate business needs into scalable solutions across the Sales Cloud, Service Cloud, Account Engagement, Experience Cloud, and Conga CPQ & Billing.

The administrator will resolve support tickets daily using Ivanti, manage work intake and delivery through a Jira backlog, and support a roadmap that includes enabling Salesforce Dev Ops Center within approximately the first year.

Why Join Us?

• Hands-on experience across a multi-cloud Salesforce platform, including Sales Cloud, Service Cloud, Account Engagement, Experience Cloud, and Conga CPQ & Billing
• Work closely with platform leadership on a small team where your work shapes the roadmap
• Support an organization that has been transporting students safely since 1917
• Fully remote position

Key Responsibilities

• Administer and optimize Sales Cloud and Service Cloud to support 275+ users across multiple departments and locations, ensuring system performance, reliability, and adoption.
• Configure and maintain objects, fields, page layouts, Lightning pages, validation rules, assignment rules, approval processes, email templates, and declarative integrations where applicable.
• Build and maintain reports and dashboards; partner with stakeholders to define KPIs, standardize reporting definitions, and improve data visibility and decision-making.
• Monitor Salesforce releases and proactively recommend improvements, deprecation (e.g., under-utilized fields, layouts, workflows), and platform capabilities that align to business needs.

• Design, build, and maintain scalable automation using Flow Builder (record-triggered, scheduled/auto-launched, and screen flows), including debugging, fault handling, and governance to reduce technical debt.

• Manage the user access and security model: profiles, permission sets and permission set groups, role hierarchies, sharing/restriction rules, public groups, queues, user policies, and delegated administration.
• Troubleshoot and resolve user access issues across permissions, sharing, and record visibility.

• Own and resolve support tickets daily using Ivanti, including intake/triage, troubleshooting, root-cause analysis, stakeholder communication, and escalation as needed; track trends and recommend preventive fixes.
• Manage work intake and delivery through the team’s Jira backlog, keeping prioritization, status, and updates current.

• Perform data management activities: imports/exports, deduplication, data quality monitoring, and ongoing hygiene using data loading tools; help define and enforce data standards.

• Facilitate discovery sessions, document current/future-state processes, elicit and refine requirements, and write user stories and acceptance criteria.
• Participate in story…