IT Support Engineer

We're partnering with a growing international professional services organization to hire an IT Support Enginee
r to join their Enterprise Technology team.

This is a fantastic opportunity for someone who enjoys a mix of hands-on user support, modern workplace technologies, and involvement in wider infrastructure and technology projects. You'll play a key role supporting employees across North America while collaborating with global technology teams on strategic initiative

• Deliver hands-on technical support for laptops, desktops, mobile devices, peripherals and office technology
• Support collaboration tools, video conferencing platforms and AV equipment
• Manage onboarding and offboarding processes, including device provisioning, account setup and access management
• Provide remote support to users across multiple regions and business units
• Support Microsoft 365 environments, including Teams and Share Point
• Assist with infrastructure upgrades, security initiatives and technology rollouts
• Manage incidents and service requests through an ITSM platform while meeting service level targets
• Contribute to process improvements, documentation and knowledge-sharing initiatives
• Act as a trusted technology partner for both technical and non-technical stakeholders

• 4+ years' experience in a hands-on IT Support, Desktop Support or End User Computing role
• Strong experience supporting Windows 10/11 and macOS environments
• Experience with Azure AD / Microsoft Entra, including user management, permissions and MFA
• Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and Wi-Fi troubleshooting
• Experience supporting laptops, desktops, mobile devices, printers and AV equipment
• Strong communication skills and a customer-focused approach
• CompTIA A+
• Service Now administration experience

• Fully remote position aligned to the East Coast time zone with ad-hoc support for Pacific Coast
• Competitive salary package
• Annual bonus
• 401(k) matching
• 25 days PTO
• Exposure to global technology projects
• Clear opportunities for professional growth and development
• Quarterly travel to New York (fully expensed)

If you're an experienced IT Support Engineer looking to join a collaborative global organisation where you'll have the opportunity to influence technology operations and work on meaningful projects, we'd love to hear from you.