Remote Service Desk Analyst – Tier 1/IT Support & Outages
Waukegan, Lake County, Illinois, 60079, USA
Listed on 2026-10-31
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IT/Tech
IT Support, HelpDesk/Support
DecisionPoint Corporation is seeking two Tier 1/2 Service Desk Analysts to provide customer-facing technical support for the USMEPCOM ENLIST program. You will handle incidents, perform Tier 2 system-support within scope, and escalate advanced issues to engineering.
Remote role with Chicago-area candidates preferred; after-hours support may be required. You will document interactions in Service Now, use approved procedures and knowledge articles, and ensure service restoration before ticket
Are you ready to take on the Remote Service Desk Analyst – Tier 1/2 IT Support & Outages role at DecisionPoint Corporation?
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
This is a Full Time role.
The position is based in Chicago, IL, United States.
This opportunity is part of our work in IT & Technology.
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