Remote Product Support & User Insight Specialist
Waukegan, Lake County, Illinois, 60079, USA
Listed on 2026-10-31
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IT/Tech
HelpDesk/Support
Illinois Legal Aid Online (ILAO) is a fully remote organization with periodic in-person meetings. The Product Support Specialist will be the first point of contact for end users, manage Zendesk, triage requests, and escalate issues as needed.
The role also includes gathering user feedback, updating documentation, and creating knowledge base content to support staff and clients. A bachelor’s degree and strong communication skills are required, with a focus on accessibility and usability.
We are currently recruiting a Remote Product Support & User Insight Specialist for our team in Chicago, IL, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote Product Support & User Insight Specialist role in the description above.
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