Technical Support Engineer - Network Solutions

Our client, a leading provider of advanced network infrastructure solutions, is looking for a skilled Technical Support Engineer to join their growing team in Richards Bay, Kwa Zulu-Natal
.

This role offers a hybrid work model, allowing for a blend of remote flexibility and in-office collaboration at our Richards Bay facility. The successful candidate will be responsible for providing high-level technical support to our enterprise clients, troubleshooting complex network issues, and ensuring the optimal performance of their solutions. You will work with cutting-edge technology and play a vital role in maintaining customer satisfaction and loyalty.

This is an excellent opportunity for a seasoned technical professional seeking to advance their career in a challenging and rewarding environment.

• Provide advanced technical support for network hardware and software solutions.
• Diagnose, troubleshoot, and resolve complex network connectivity and performance issues for clients.
• Analyze network topologies and configurations to identify potential problems and optimize performance.
• Develop and maintain detailed technical documentation, including troubleshooting guides and knowledge base articles.
• Collaborate with engineering and product management teams to report and resolve product defects.
• Conduct remote diagnostics and on-site support visits as required for critical issues.
• Manage customer escalations and ensure timely resolution of critical incidents.
• Stay up-to-date with the latest networking technologies and industry trends.
• Provide technical training and guidance to junior support staff.

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Minimum of 5 years of experience in network engineering or advanced technical support.
• In-depth knowledge of TCP/IP, routing protocols (BGP, OSPF), VPNs, and firewalls.
• Experience with network monitoring tools (e.g., Solar Winds, Nagios).
• Strong analytical and problem-solving skills.
• Excellent communication and customer-facing skills, comfortable in a hybrid work setting.
• Relevant certifications such as CCNA, CCNP, or equivalent are highly desirable.
• Ability to work effectively both independently and as part of a team.
• Willingness to travel occasionally for client visits and training.
• Reside in or near Richards Bay, Kwa Zulu-Natal
  .

• Competitive annual salary of ZAR.
• Comprehensive health insurance and retirement fund options.
• Opportunities for advanced technical certifications and professional development.
• A dynamic hybrid work environment that balances office and remote work.
• Company car and travel allowance for site visits.
• Access to state-of-the-art networking equipment and labs.
• Performance-based bonuses.
• Generous paid time off.