Digital Support Specialist

Our client, an innovative digital marketing agency, is looking for a highly skilled Digital Support Specialist to join their fully remote team. This position is ideal for a tech-savvy individual passionate about providing exceptional online support and troubleshooting digital platforms. As a Digital Support Specialist, you will assist clients with their digital tools, websites, and online campaigns, ensuring seamless user experiences.

You will work remotely from your home base, ideally near
** Mahikeng, North West**, contributing to a globally distributed team. This role demands excellent communication skills, a proactive problem-solving approach, and a strong understanding of digital technologies and customer service principles.

• Provide technical support and guidance to clients on various digital platforms and tools.
• Troubleshoot issues related to websites, online advertising platforms, and digital marketing software.
• Assist clients with account setup, configuration, and usage best practices.
• Respond to customer inquiries via email, chat, and video conferencing in a timely and professional manner.
• Develop and maintain a knowledge base of common issues and their solutions.
• Collaborate with internal teams (e.g., development, marketing) to resolve complex client issues.
• Monitor user feedback and identify trends to proactively improve digital support processes.
• Document all support interactions and resolutions accurately in the ticketing system.
• Stay updated on emerging digital technologies and trends to provide informed support.

• Proven experience in a digital support, technical support, or customer service role, with a focus on digital products.
• Strong understanding of website content management systems (CMS), SEO principles, and digital advertising platforms.
• Excellent problem-solving and analytical skills.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly.
• Proficiency with helpdesk software and remote support tools.
• Ability to work independently and manage time effectively in a fully remote setting.
• Experience in the digital marketing or web development industry is highly desirable.
• Must have a reliable internet connection and a suitable home office setup.
• Proximity to
  ** Mahikeng, North West
  ** is preferred for potential occasional team meetups, but not mandatory for fully remote work.

• Competitive annual salary of ZAR.
• Fully remote work arrangement offering maximum flexibility.
• Opportunities for continuous learning and professional development in digital technologies.
• A collaborative and supportive team culture, despite the remote nature of the role.
• Company-provided laptop and necessary software licenses.
• Performance-based bonuses.
• Flexible working hours.
• Generous paid time off.