SAP, Trade Claims Management

Role: SAP, Intelligent Trade Claims Management Duration: 6-Months Contract+Ext

Location:

USA Remote Pay Range: $70/HR - $80/HR JOB DESCRIPTION Role focus: SAP Intelligent Trade Claims Management processes for trade deductions, supporting documents, promotion matching, approvals, settlement, accounting integration, and analytics. Position Summary The role of the Senior Support Engineer, SAP Intelligent Trade Claims Management (ITCM) is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team.

The position is responsible for researching, troubleshooting, and supporting multiple client architectures for global clients. The role requires deep SAP ITCM functional experience, trade-claims and deduction-management expertise, integration knowledge, infrastructure and networking awareness, and the skills to diagnose serious issues, then develop, test, package, and deliver fixes in complex, integrated, and highly configured environments.

Essential Duties & Responsibilities Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP ITCM application functionality, trade-claims processes, and supporting technology. Work closely with customers daily to understand their needs, support business change, and deliver a consistently high-quality customer experience. Provide remote-based functional support and training for SAP Intelligent Trade Claims Management and related SAP functionality. Support client customizations, extensions, and integrations while sharing implementation guidance and best-practice advice.

Diagnose and resolve issues involving claims created from accounts-receivable open residual items, deduction eligibility, duplicate or incorrect deductions, claim validation, approval, settlement, and accounting entries. Troubleshoot document retrieval, document uploading, information extraction, product-data review, attachments, duplicate documents, and duplicate claim-link scenarios. Analyze promotion auto-matching, recommended matches, promotion searches, allocations, dates, business rules, and exceptions that prevent accurate or timely claim processing.

Support integrations with accounts receivable, cash applications, trade promotion management, ERP master data, customer portals, email sources, spreadsheets, PDFs, and third-party systems. Investigate claim-processing errors, approval-routing issues, automatic submission and approval behavior, settlement due lists, settlement runs, settlement cancellations, and settlement documents. Support dashboard, data-export, and real-time analytics issues that affect visibility into claims-processing activities. Develop application break fixes for critical product defects.

Create scripts and diagnostic approaches to identify, analyze, and correct data issues. Manage one or more key assigned accounts as a technical and functional adviser. Provide hands‑on assistance using proprietary tools in a test environment or through remote client connectivity. Be a proactive contributor to a 24x7x365 support organization, requiring flexibility to work evenings, weekends, and holidays when needed and to monitor email regularly outside standard business hours.

Collaborate with team members in a virtual environment to apply field experience across different client situations. Contribute to knowledge-sharing methodologies, diagnostic tools, and creative processes that improve the client experience.

Education Bachelor’s degree in Computer Science, Information Systems, Business, Finance, Accounting, Supply Chain, or a related field, or equivalent professional experience. Experience 10+ years of relevant SAP experience, with substantial hands‑on expertise in SAP…