Service Delivery Manager

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MS Leadership Full Time Remote, Remote, US

30+ days ago Requisition

Service Delivery Manager | Remote - New York, New Jersey, Pennsylvania

Avertium is the security partner that companies turn to for end-to-end Cybersecurity solutions that attack the chaos of the cybersecurity landscape with context. By fusing together human expertise and a business-first mindset with the right combination of technology and threat intelligence, Avertium delivers a more comprehensive, more programmatic approach to cybersecurity - one that drives action on the ground and influence in the boardroom.

That's why over 1,200 mid-market and enterprise-level organizations across 15 industries turn to Avertium when they want to be more efficient, more effective, and more resilient when waging today's cyber war. Show no weakness.®

The Service Delivery Manager (SDM) works closely with our customers to ensure their success with Avertium's MSSP platform. Responsibilities will include but not be limited to: providing activity reports to our MSSP customers, scheduling proactive meetings to discuss the MSSP service deliverables with existing customers, assist in keeping technical projects on track, providing updates to the MSSP Manager and Director of MSSP Operations, tracking and working with the customer regarding any/all customer satisfaction issues, and promoting our services to ensure customer happiness at every opportunity.

Additionally, the SDM will work closely with SOC analysts, SOC engineers and Sales staff.

Requirements:

• Experience navigating and working with small, medium and large enterprise IT organizations.
• Collect required information when working on customer needs and wants regarding the MSSP service.
• Coordinate issues resolution activities with varied organizations.
• Review entire problem logs and identify recurring problems.
• Record projects status along with open issues every week.

Qualifications:

• Understanding of application, server and network security.
• Exhibit strong communication skills that are necessary to be a bridge between customers,Avertium SOC Analysts and Engineers and client security teams.
• This team member will collaborate with other Avertium teams to ensure customer satisfaction, drive resolution of issues to closure and excel in building customer relationships.

Experience &

Education:

• Minimum of Bachelor's Degree in information security, computer science, management or a related field or have 3-5 years of experience.
• Network and systems certifications such as Security +, Network + and CISSP, are preferred.
• Other industry certifications such as ITIL, Microsoft, PMP are strongly considered.
• Passion for computers, networking, and open source applications and products.
• Comfortable managing multiple customers.
• Strong problem-solving skills, intelligence, initiative, and the ability to thrive under pressure.
• Experience in consulting strongly preferred.
• Involve actively in training programs as well as pass certification exams.
• Experience with SIEM technology, such as Alien Vault, Log Rhythm
• Vulnerability Management, Mitre Att&CK Framework, NIST Assessments and Incident Response
• Experience with Linux and Windows in virtual environments.
• Experience with report writing and creating other types of relevant documentation.
• Strong analytical, diagnostic and problem-solving skills.
• Experience with industry standard benchmarks.

In addition to a career in the challenging world of computer and network security, Avertium offers competitive salaries, full benefits, participation in 401(k), and opportunities for professional growth and development. We offer the opportunity to work with cutting-edge security technologies in a stimulating work environment.

Avertium is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.