Senior Support Engineer, SAP Retail Omnichannel

Role:
Senior Support Engineer, SAP Retail Omnichannel Duration: 6-Months Contract+Ext

Location:

USA Remote Pay Range: $70/HR - $80/HR

JOB DESCRIPTION Role focus: SAP Retail Omnichannel processes across stores, e-commerce, digital, wholesale, and related enterprise integrations. The role of the Senior Support Engineer, SAP Retail Omnichannel is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position is responsible for researching, troubleshooting, and supporting multiple client architectures for global clients. The role requires deep SAP Retail functional experience, omnichannel business-process expertise, integration knowledge, infrastructure and networking awareness, and the skills to diagnose serious issues, then develop, test, package, and deliver fixes in complex, integrated, and highly configured environments.

Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP Retail, omnichannel business processes, application functionality, and technology. Work closely with customers daily to understand their needs, support business change, and deliver a consistently high-quality customer experience. Provide remote-based functional support and training for SAP Retail, S/4

HANA Retail, and associated omnichannel solutions. Support client customizations and extensions while sharing implementation guidance and best-practice advice. Diagnose and resolve issues involving retail master data, article and site processing, assortments and listing, merchandising, purchasing, pricing, promotions, allocation, replenishment, inventory, sales, returns, and store operations. Troubleshoot cross-channel processes spanning stores, e-commerce, digital, wholesale, franchise, and customer-service channels. Analyze integration issues involving point-of-sale systems, order management, product availability, sourcing, fulfillment, customer activity, finance, logistics, warehouse operations, external platforms, interfaces, and middleware.

Support omnichannel pricing and promotion consistency, product and inventory visibility, order capture, sourcing, fulfillment, returns, and related exception handling. Develop application break fixes for critical product defects. Create scripts and diagnostic approaches to identify, analyze, and correct data issues. Manage one or more key assigned accounts as a technical and functional adviser. Provide hands‑on assistance using proprietary tools in a test environment or through remote client connectivity.

Be a proactive contributor to a 24x7x365 support organization, requiring flexibility to work evenings, weekends, and holidays when needed and to monitor email regularly outside standard business hours. Collaborate with team members in a virtual environment to apply field experience across different client situations. Contribute to knowledge‑sharing methodologies, diagnostic tools, and creative processes that improve the client experience.

Bachelor’s degree in Computer Science, Information Systems, Business, Supply Chain, Retail Management, or a related field, or equivalent professional experience.

10+ years of relevant SAP experience, with substantial hands‑on expertise in SAP Retail and omnichannel functionality. A track record of successful roles in multiple SAP implementation, support, or upgrade projects. Deep working knowledge of retail business processes and the end‑to‑end customer order lifecycle across channels. Expertise in SAP Retail master data, including articles/products, sites, merchandise categories, assortments, listing, vendors, customers/business partners, and retail organizational…