Noc Engineer

At our client’s, Operations Specialists in our Global Network Operations Center (GNOC) use systems and network experience to provide proactive monitoring and incident response for services across our world-wide operations. The role is focused on rapid detection, triage, and mitigation of player-impacting issues and continuous improvement of service operations processes by adjusting monitoring, tuning signal to noise & correlation patterns, and updating documentation.

Our client’s games and platforms reach a global audience of passionate gamers. The GNOC is the nexus between our games, platforms, and all the teams dedicated to creating and supporting them. Responsible for player and employee-facing services, Operations Specialists are the vanguard of service reliability, helping ensure that our creators can create and players can play.

As an Operations Specialist at our client, you may find yourself...

Monitoring inbound communications from all streams to ensure incidents are identified and tracked

Employing your systems/network/cloud knowledge as a first responder to triage problems and improve accuracy of detection

Driving player and user impacting issues to resolution

Performing routine follow-ups on active incidents to ensure the resolution is progressing as expected

Processing routine requests for access, ACL, network, and systems maintenance

Adjusting alert triggers to reduce false positive alerts

Managing engagement, documentation, and stakeholder communications during critical service outages

Reviewing, correcting, and tuning documentation including but not limited to runbooks, troubleshooting guides, user guides, processes, and procedures

Building positive and collaborative relationships across the company

You may succeed in this role if you...

Love to solve novel and exciting problems

Are inspired to make everyone’s job easier by improving workflows

Are comfortable digging through metrics, logs, and whatever other data is available to triage and fix an incident

Strive to be better, smarter, and faster every day

Enjoy trying innovative technologies to improve our processes and outcomes

Understand and accept the value of older technologies that serve our business needs

Like to collaborate with others to solve problems, share knowledge, and provide feedback

Inspired to provide critical insight to a process or problem and advocate for prioritization based on well-crafted analysis

Relish working with partners across all levels of the company to solve complex challenges and emergent issues

Help your peers succeed

• Linux
• networking
• monitoring tools
• aws
• itil
• logging
• source control

This is a Contract position based out of Santa Monica, CA.

The pay range for this position is $42.80 - $42.80/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

• Medical
• dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Santa Monica, CA.

This position is anticipated to close on Oct 31, 2026.

This is a fully remote position.

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