Remote IT Service Desk Engineer – Tier 1
Richmond, Madison County, Kentucky, 40475, USA
Listed on 2026-10-31
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IT/Tech
IT Support, HelpDesk/Support
New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to provide remote, client-focused IT support. You'll resolve issues from printers to MFA, manage tickets in Connect Wise PSA, and keep accurate IT Glue documentation while collaborating with a nationwide team.
Ideal candidates have a 2-year technical degree and 1–5 years in a service center role, strong communication, and familiarity with AD/Azure AD, IT Glue, Connect Wise, and RMM tools.
We would love to welcome a new Remote IT Service Desk Engineer – Tier 1 Support to our organisation in KY, United States.
This role offers the option to work remotely.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote IT Service Desk Engineer – Tier 1 Support role in the description above.
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