Technical Support & AI Engineer; Fully Remote
Remote / Online - Candidates ideally in
Houston, Harris County, Texas, 77001, USA
Listed on 2026-10-31
Houston, Harris County, Texas, 77001, USA
Listing for:
Jobgether SRL
Full Time, Remote/Work from Home
position Listed on 2026-10-31
Job specializations:
-
IT/Tech
IT Support, Technical Support, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
- You'll be the key escalation point for complex technical support cases.
- You'll collaborate across Engineering, Support, and Implementation to drive resolution.
Key Responsibilities:
- You'll own escalations end-to-end, coordinating work streams and tracking progress.
- You'll use AI and observability tools to investigate, diagnose, and resolve issues.
- You'll maintain documentation and recommend improvements to reduce escalations.
- Work fully remote from India with healthcare benefits, PTO, and provided equipment.
- Build expertise in SaaS support, networking, and AI-assisted operations.
The company builds SaaS applications and contact-center technology, focusing on customer success and operational reliability. It offers a collaborative, remote-first culture that values continuous learning and technical excellence.
Our group is growing, and we are hiring a Technical Support & AI Engineer (Fully Remote) in United States.
The following position is for a Technical Support & AI Engineer (Fully Remote) with Jobgether SRL.
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