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Technical Support Specialist; Fully Remote
Remote / Online - Candidates ideally in
Phoenix, Maricopa County, Arizona, 85001, USA
Listed on 2026-10-31
Phoenix, Maricopa County, Arizona, 85001, USA
Listing for:
Higher Logic
Remote/Work from Home
position Listed on 2026-10-31
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
- Investigate and resolve customer technical issues efficiently through multiple support channels.
- Escalate unresolved issues with clear problem statements and evidence.
- Two years of technical customer-service experience, preferably in a SaaS environment.
- Strong critical-thinking, troubleshooting, and communication skills.
- Willingness to learn Higher Logic's product suite and web technologies.
- Customer-facing position supporting businesses from small to enterprise scale.
- Part of a data-driven engagement platform serving organizations worldwide.
- Focus on exceptional customer service and continuous development of technical skills.
Higher Logic is an industry leader in cloud-based engagement platforms, providing online communities and marketing automation. Organizations worldwide use the platform to connect communities and manage digital customer interactions.
We are currently recruiting a Technical Support Specialist (Fully Remote) for our team in United States.
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