Fluent English) Technical Support Consultant; VPN & Networking, global

Who are we? Support Your App  is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like Mastercard, Calm, and Mac Paw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

• Assist clients with setting up and troubleshooting secure private access solutions, ensuring proper access to internal resources
• Help clients configure and troubleshoot multifactor authentication (MFA) for VPN and private access solutions
• Analyze network traffic to identify potential bottlenecks and recommend performance improvements without compromising security
• Advise on bandwidth allocation and prioritization for VPN users to ensure reliable and secure connections
• Analyze log files to investigate technical issues and identify their root causes
• Provide technical guidance and troubleshooting support across different operating systems
• Collaborate with clients and technical teams to resolve issues and ensure a smooth user experience

• Solid knowledge of networking concepts, including IPsec tunnels, DNS, packet tracing, network ports, and firewall functionality
• Understanding of network infrastructure, including VPNs, routing, split tunneling, and connector-based Wire Guard tunnels
• Basic understanding of network protocols such as OpenVPN, IKEv2, and Wire Guard
• Ability to read and analyze log files to troubleshoot technical issues
• Confidence in working with Windows, Linux, macOS, Android, and iOS
• Strong analytical thinking and research skills
• Positive, proactive, and responsible attitude
• Personal computer with at least 8 GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

• Experience with cloud platforms such as AWS or Microsoft Azure
• Understanding of Identity Providers (IdPs) and Single Sign-On (SSO) solutions, such as Google Workspace and Microsoft Entra  (formerly Azure AD)
• Customer-facing experience

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also - internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

* The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and Linked In . Over 1500+ specialists who already deliver exceptional customer experiences collaborating with Support Your App .

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the Support Your App  Candidate Privacy Notice . Internal job code:4IM