Chief DevOps Engineer

Founded in 2007, Initiate Government Solutions (IGS) is a Woman-Owned Small Business and a fully remote IT services provider supporting federal partners nationwide. We deliver innovative Enterprise IT and Health Services solutions with a strong focus on data analytics, health informatics, cloud migration, AI, and the modernization of federal information systems.

Our vision is to be a health IT trendsetter, continuing to solve the nation’s most challenging healthcare IT issues by conceiving, designing, and building solid, creative, and innovative open-source solutions.

Our mission is to innovate, design, and deliver tailored solutions that balance technical advancement with cost-awareness while providing exceptional service.

IGS is currently recruiting a remote Chief Dev Ops Engineer to support our work. Please note the role is contingent upon award.

This is a remote access assignment. The Candidate will work remotely daily and will remotely access IGS systems and therein use approved IGS provided communications systems. Travel is not required; however, the candidate may be required to attend onsite client meetings as requested.

The Chief Dev Ops Engineer will be responsible for ensuring the availability, reliability, security, and performance of software-based systems operating in a 24x7x365 environment. The role will provide oversight and technical leadership to operations personnel, establish effective incident and trouble-ticket management processes, implement automation and monitoring capabilities, and promote modern Dev Ops and Dev Sec Ops  practices.

• Provide technical and operational leadership for 24x7x365 production software systems, ensuring system availability, reliability, performance, and security.
• Lead and oversee a Dev Ops/operations team responsible for production support, deployment, monitoring, incident response, troubleshooting, and system maintenance.
• Lead Incident Management activities for software-based systems, including incident identification, triage, escalation, resolution, communication, and post-incident analysis.
• Oversee the operation and administration of a trouble-ticket management system, ensuring tickets are appropriately prioritized, assigned, tracked, escalated, resolved, and documented.
• Develop and maintain incident response procedures, escalation processes, runbooks, standard operating procedures, and operational documentation.
• Lead the implementation and continuous improvement of CI/CD pipelines to enable reliable and frequent application releases.
• Drive daily and/or weekly release cycles while maintaining appropriate testing, security, quality, and operational controls.
• Implement and optimize automated build, testing, security scanning, deployment, and validation processes.
• Utilize modern Dev Ops and Dev Sec Ops  tools and practices, including source control, continuous integration, continuous delivery/deployment, automated testing, Infrastructure as Code, monitoring, logging, and observability.
• Participate in production readiness reviews, architecture reviews, change management activities, and release planning.
• Support security, compliance, and operational requirements throughout the system lifecycle.
• Other duties as assigned

• Bachelor’s degree, Degree in any of the following:
  Business Administration, Business Management, Computer Science, Information Systems, Information Resource Management, Industrial Engineering, Operations Research or related fields.
• Substitutions:
  Certifications in relevant technology plus a minimum of 5 years of relevant experience or a minimum of 7 years of relevant experience may be substituted for education.
• Expertise running a 24x7x365 Software based System for at least 6 months.
• Expertise with oversight of an operations team of at least 5 people for at least one year.
• Expertise in Incident Management for a software-based system.
• Expertise with oversight of a team running a trouble ticket system.
• Demonstrated success using modern Dev Ops methods and tools including automated testing tools and monitoring tools.
• Demonstrated ability to drive frequent release cycles (daily/weekly).
• Demonstrated expertise in Incident Management for a software-based production system.
• Demonstrated experience overseeing a team responsible for operating and managing a trouble-ticket system.
• Demonstrated success implementing and using modern Dev Ops methods and tools, including…