2nd-Level IT Support Specialist – Desktop & Remote

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The Technical Support is responsible for providing deskside and remote 2nd level technical support and analysis on various aspects of end user systems support. These systems and responsibilities include, but are not limited to Support of Technology Hardware(Desktops, Laptops, etc.), Virtual Desktops (VM/VDI), Software, Mobile Device and Video Conferencing.

Responsibilities:

Imaging, setup and deployment of desktop and laptop computers

Installation and setup of PC Peripherals

Support for Video Conference and Audio-Visual Support for meetings and internal events

Movement and tracking of PC related hardware

PC Software Installation, including Microsoft applications, Shrink-wrapped applications, development tools, and internal applications

Provide second tier technical support for multiple products to internal associates via Remedy
tickets

Support, troubleshooting,
repair or replacement of PC Hardware and related peripherals

Support, troubleshooting , and remediation of software related issues

Tracking computer related equipment from an Asset Management perspective

Utilize the Asset Management Software and supporting hardware to ensure accuracy and completeness of computer related equipment inventory

Support and deployment of standard corporate mobile devices by way of a Mobile Device Management Solution

Provide quality customer service when interacting with all associates

Develop and improve strong customer service, communication and technical skills

Required Skills:

Minimum 3 years of computer hardware and software support experience in
a large enterprise environment.

Thorough understanding of Windows and MAC Operating Systems.

Understanding of Active Directory, Group Policy, iOS and Android devices, VOIP, Networking, VMware and virtual infrastructure preferred.

Strong computer skills necessary in Microsoft Office Suite (2010/2016/365).

Must be able to take a service call, listen to the problem, understand the issue and either solve the problem or direct it to the proper specialists within the team.

Strong written and verbal communication skills.

Excellent people skills with ability to handle difficult situations.

Excellent time management and organizational skills.

Ability to multitask and prioritize.

Familiarity with Request and Incident ticketing systems (Remedy, JIRA).

Strong Troubleshooting capabilities evidenced by organized, analytical thinking.

Ability to work with minimal supervision.

If you are qualified, available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please send an email at ankits at mindlance dot com with an updated copy of your resume or call ASAP at 732–630–6105

Ankit Soni

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