M365 Support Engineer

Description There are 2 long term contract positions for M365 Support Engineers, with an emphasis on Exchange Online, Teams and Sharepoint. This team needs to be able to troubleshoot M365 at the Server level (Microsofts cloud infrastructure) vs the client level (user's computer or mobile device) The Service desk troubleshoots these apps on the client level, and this team is responsible for the platform and major issues.

This person must come from a large multi-tenant environment)
Contract through 2027 (potential to hire, but more likely just a long-term contract.
5-10 years of experience in M365 (from of a larger multi-tenant organization).
-They will be fielding escalated support tickets from the service desk as it relates to: (In order of the amount of issues that they typically see)
-Exchange/Share Point
-Teams
-Power Apps
-Power Platform
-These resources should have some Power Shell experience in order to do some tasks
** On Call
** is going to be a part of this role. They have to be willing to respond to major incidents. They will be capped at 40 hours per week, so if they do have to take a call or work on an issue on nights/weekends, they will take time off during the week to keep at 40 hours) They will be on call every other week.

The manager said about 98% of their time will be during core business hours. The main weekend or night calls are generally exchange online related.

They will interview and have them start ASAP.Skills Technical support, m365, exchange online, sharepoint, powershell scripting

Top Skills Details Technical support,m365,exchange online, sharepoint

Additional

Skills & Qualifications Target Profile:
Eng or Sr Eng M365 / Power Platform Engineer Broad M365 platform expertiseoStrong hands-on administration across Exchange Online, Teams, SharePoint Online Automation & scripting focusoSolid Power Shell skills for bulk operations and operational efficiency Power Platform capabilityo

Experience with Power Automate, Power Apps, and enabling business workflows / citizen development Governance, compliance, and security awarenessoFamiliarity with Purview, retention, eDiscovery, audit, and data protection concepts Migration & transformation experienceo In tenant, SharePoint, or platform migrations and modernization efforts Full-stack operational roleoComfortable spanning engineering, administration, and support/escalation (including on-call)Product & collaboration mindsetoExposure to Agile/product workflows and working across business + IT stakeholders Adaptability across the M365 ecosystemoBreadth over perfection;

ability to grow into adjacent areas (e.g., Viva, emerging platform capabilities)
Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Boston, MA.Pay and Benefits The pay range for this position is $40.00 - $55.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location This is a Contract position based out of Boston, MA.Final date to receive applications

This position is anticipated to close on Oct 31, 2026.Workplace Type This is a fully remote position.

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