Revenue Operations Consultant

We are seeking a highly skilled and experienced Revenue Operations Consultant to join our dynamic Revenue Operations (Rev Ops) team. In this role, you will help clients align their sales, marketing, and customer service operations by designing, implementing, and optimizing the platforms that power them.

You’ll work across our main Rev Ops platforms, starting with a focus on Zendesk. As our go-to Zendesk expert, you’ll lead implementations, data migrations, and training, helping clients streamline their support operations and connect customer service to the rest of their revenue engine.

Ideal Candidate Will Possess:
Bachelor’s degree in Computer Science, Management Information Systems, Business & Technology Consulting, or a related field (or equivalent practical experience). 2+ years of experience successfully implementing services delivery solutions (Zendesk, Service Now, Freshdesk) in a consulting or in-house role.

• Bachelor’s degree in Computer Science, Management Information Systems, Business & Technology Consulting, or a related field (or equivalent practical experience)
• 2+ years of experience successfully implementing services delivery solutions (Zendesk, Service Now, Freshdesk) in a consulting or in-house role
• Proven experience with service delivery platform requirement gathering, configuration, customization, and administration
• Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions
• Excellent communication, presentation, and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences
• Experience with API integrations and web services for connecting Zendesk with other systems is highly desirable
• Project management experience with a strong ability to prioritize tasks, manage timelines, and mitigate risks
• Zendesk Certifications (e.g., Implementation Expert Bootcamp, Presales Specialist & Expert Path, Advanced AI – Technical) are a significant plus
• Ability to work independently and as part of a team in a fast-paced environment
• Strong customer-centric approach and a passion for delivering exceptional service
• An interest in learning other Rev Ops offerings such as Hub Spot, Marketo, and Salesforce – leading implementations based on business and client needs

• Competitive compensation package including insurance benefits including a 401(k) retirement plan with an employer match
• Lots of perks: on-site snacks and beverages, small group activity options outside of work (think golf league, bowling league, volleyball league, craft club, public speaking club, etc.)
• Recognition for a job well done! Employee of the Month and Employee of the Year awards with bonus amounts for each
• Lunch and Learns with company-paid lunches (throughout the year we educate each other on different topics)
• Casual dress – jeans, sweatshirts, flip flops are all acceptable while in our office or while working from home. We do dress up when client-facing, both in-person and remotely
• Flexible schedule so that you can work to meet Zirous needs and your personal needs
• Hybrid model of in-office and work from home (remote) days
• Flexible time off (FTO) – Unlimited time off – take what you need while still supporting your team members and Zirous
• Paid holidays
• Company swag
• Cell phone subsidy and discounts through Verizon

A client-facing Zendesk implementation specialist who delivers support platform projects from requirements through migration and training, linking service operations to wider revenue systems.

Level (indicative): Expert.
Title vs scope: aligned.
Requirement inflation: none.
Shape of the role: leans execution; leans build / define.

Core capabilities: Zendesk implementation and administration, data migration and platform configuration and requirements gathering into technical solutions.

Not for you if you want to set Rev Ops strategy rather than deliver implementations, or you want a broad generalist role across many systems.

Indicative, AI-generated read, no salary range. Full read and sourcing ReLoop.me

Tagged as:
Hub Spot, Marketo, Project Management, Salesforce