Helpdesk Technician

About 100X, Inc.

100X is a fast-growing Managed IT Services and software development firm based in Miami. Established in 2009, we specialize in delivering modern business technology solutions, including IT services, custom software development, and business process automation, to clients across various industries. Our collaborative team thrives on innovation, efficiency, and client success. Learn more:

Enjoy generous PTO and holidays, hybrid-remote work, company-sponsored health insurance, professional development support, access to industry events, and team outings.

100X is looking for a Helpdesk Technician to provide remote and onsite technical support to our clients throughout the South Florida Tri-County area.

This role is ideal for someone who has built a solid foundation in helpdesk support and is ready to take on more advanced troubleshooting and administrative responsibilities.

You’ll handle common support requests independently, troubleshoot Microsoft 365, Windows, network, and workstation issues, perform routine user administration, and assist with onsite installations and deployments. You’ll also work alongside more senior technical resources when an issue requires deeper investigation or escalation.

Strong customer service, troubleshooting skills, and communication are just as important as technical knowledge. We're looking for someone who can take ownership of an issue, work through it methodically, keep the client informed, and know when it’s time to elevate.

• Provide remote and onsite technical support to clients throughout the South Florida Tri-County area.
• Troubleshoot Windows desktop, laptop, application, printer, and peripheral issues.
• Support Microsoft 365 applications and troubleshoot common Microsoft 365 user issues.
• Perform routine Microsoft 365, Entra /Azure, and Active Directory administration, including user onboarding and offboarding, password resets, licensing, and group membership changes.
• Troubleshoot common Internet, Wi-Fi, connectivity, DNS, DHCP, and IP configuration issues.
• Stage, configure, deploy, relocate, and troubleshoot workstations and related equipment.
• Install and configure printers, time clocks, and other peripherals.
• Assist with the installation, configuration, and relocation of network equipment including switches, routers, and wireless access points.
• Perform basic troubleshooting of network equipment and elevate when appropriate.
• Assist senior technical resources with projects, deployments, and client IT assessments.
• Document troubleshooting steps, resolutions, and client communication clearly and accurately in the ticketing system.
• Maintain ownership of assigned tickets through resolution or appropriate escalation.
• Communicate professionally with clients and provide regular updates on the status of their requests.

2+ years of hands‑on IT support experience, preferably providing helpdesk or onsite support in a Managed Service Provider (MSP) environment.

You should have working experience with:

• Windows 10 and Windows 11 installation, configuration, and troubleshooting
• Microsoft 365 applications and administration
• Active Directory user and group administration
• Microsoft Entra /Azure user administration
• User onboarding and offboarding
• Basic TCP/IP networking concepts
• DHCP and DNS fundamentals
• Internet and Wi‑Fi troubleshooting
• Workstation and peripheral deployment
• Remote troubleshooting and support tools
• Ticketing systems and technical documentation
• Bilingual in English and Spanish (written and verbal communication)

You should also have a general understanding of Microsoft Windows Server environments and common infrastructure roles such as Active Directory, DNS, and DHCP. You do not need to be a server administrator,…