Remote Help Desk Technician

We are currently hiring 2 cleared, remote, entry level Help Desk Technicians for long term, multi year contracts.

• Provides technical support to business area management and staffs for personal computer systems software, hardware and network connectivity.
• Installs, configures and troubleshoots desktop systems, workstations and network connectivity issues.
• May assign and maintain user passwords for specialized software.
• This position will be in the IT liaison support group. This group facilitates software, hardware, and access to company systems for employees. The individual will also support local troubleshooting and resolution, or resolution with the company help desk.

• US Citizenship.
• Active Clearance.
• Bachelors Degree (A relevant professional certification can be substituted for a Bachelors Degree.)
• Windows 365, Outlook Experience, Teams.
• Strong written and verbal communication skills, especially when working with users and other support groups.
• Ability to listen carefully, ask the right follow-up questions, and understand a users issue before taking action.
• Willingness to follow documented procedures accurately and consistently.
• Dependability and responsiveness during work hours, especially since much of our work is remote and timely communication through Teams, phone, or email is important.
• Strong attention to detail when handling access requests, user information, ticket updates, and distribution communications.
• Ability to manage multiple requests or issues at one time without losing accuracy or follow-through.
• A proactive approach to identifying roadblocks, asking questions early, and communicating status updates.

This is a Contract position based out of Newport News, VA.

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Nov 10, 2026.

This is a fully remote position.

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a Clearly Rated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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