Senior Product Manager, Epic Optimization

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. Customer Obsession:

The Epic Product Manager applies a product‑management mindset to the Epic platform, focusing on understanding business problems to solve and identifying scalable, Epic‑based solutions. This role shapes Epic strategy, standards, and adoption to support consistent, high‑performing operations across clients.

The Epic Product Manager operates as a trusted, executive‑facing partner, working closely with Operations, Epic Services, Product, Innovation, Data, and Partnership Success to form clear, solution‑oriented recommendations that inform Epic feature & functionality design, upgrades, Standard Operating Models (SOMs), and playbooks. This is an internal, individual contributor role that reports directly to the VP, Epic Services.

• Serve as an expert in Epic functionality, current capabilities, and future roadmap.
• Set strategy for Epic upgrades, enhancements, and feature adoption.
• Evaluate Epic functionality for applicability and value.

• Spend significant time with Operations to understand workflows, challenges, and successes.
• Translate business needs into Epic standards and adoption strategies.
• Apply creative problem‑solving and solution‑oriented thinking.
• Lead requirements and scoping across Ops, Epic, Innovation, Product, and Data initiatives.
• Inform Epic SOMs based on functionality and best practices.
• Own development and maintenance of Epic playbooks.
• Identify integration needs and opportunities, translating operational requirements into scalable Epic‑aligned integration approaches, including third‑party systems.

• Educate and partner across Epic Services on Epic standards and functionality.
• Partner closely with Partnership Success to support consistent messaging to clients.
• Participate in Epic Rev Cyclers and lead work groups as needed.
• Bachelor’s degree required.
• ~7+ years of Epic experience in healthcare operations or an IT environment.
• ~ Epic certification(s) in Patient Access, Hospital Billing, Professional Billing, or HIM.
• ~ Deep Epic functional expertise.
• ~ Creative, solution‑oriented problem‑solving mindset.

This is a remote position; however, candidates must be willing and able to travel (up to 10%) to and work onsite at client, temporary, or corporate office locations as business needs require. #LI-REMOTE

• Black Book Research's Top Revenue Cycle Management Outsourcing Solution
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020,
• Monster Top Workplace for Remote Work 2024

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well‑being programs.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States.

Applications generated from outside the United States will not be considered. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact equity;