Remote Service Desk Lead — ITSM & VIP
Phoenix, Maricopa County, Arizona, 85001, USA
Listed on 2026-11-01
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IT/Tech
HelpDesk/Support, IT Support
DecisionPoint seeks a Service Desk Lead to manage daily service-desk operations for the USMEPCOM ENLIST program. This position oversees ticket queues, staffing schedules, escalations, VIP support, service quality, knowledge practices, problem trends, and operational communications.
The Service Desk Lead ensures that incidents and requests are properly received, prioritized, assigned, tracked, escalated, resolved, and documented across all support tiers.
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This posting is for the Remote Service Desk Lead — ITSM & VIP Support role at DecisionPoint | Cortek, based in United States.
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