Remote Senior ScrumMaster

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Remote or Hybrid

East Coast or Midwest candidates supporting EST/CST business hours.

• Lead Agile delivery for one or more Service Now teams by facilitating Scrum ceremonies, managing sprint execution, coordinating releases, and ensuring alignment with product roadmaps, business priorities, and organizational objectives.
• Partner with Product Owners, Service Now process owners, and stakeholders to refine and prioritize backlogs, translate epics and user stories into actionable work, establish sprint goals, and maintain visibility into delivery commitments and outcomes.
• Coach and mentor teams on Agile, Scrum, Kanban, and Lean principles while fostering collaboration, accountability, self-organization, continuous improvement, and adherence to Agile best practices.
• Proactively identify and remove delivery impediments, manage risks, dependencies, and RAID items, leverage team performance metrics to drive improvements, and implement process enhancements that increase efficiency, quality, and predictability.
• Serve as the primary communication and coordination point across development teams, engagement managers, stakeholders, and leadership by providing transparent status reporting, facilitating decision-making, supporting change management, and promoting shared ownership of business value delivery.

• 5+ years serving as a Scrum Master supporting software development, platform engineering, or enterprise technology delivery teams utilizing Agile methodologies.
• ~4+ years facilitating Agile delivery activities including sprint planning, backlog refinement, release planning, dependency management, stakeholder engagement, and continuous improvement initiatives.
• ~3+ years supporting Service Now platform implementations, enhancements, or product delivery teams across enterprise environments.
• ~2+ years leveraging Agile management tools such as Jira, Rally, Azure Dev Ops, or Service Now Agile Development to monitor team performance, delivery metrics, velocity, and sprint outcomes.
• ~1+ year driving cross-functional collaboration, risk and impediment resolution, organizational change management, and delivery execution within a complex matrixed environment.
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master, SAFe Agilist, or comparable Agile certification.
• Service Now Certified System Administrator (CSA) or other Service Now platform certifications.
• Experience supporting scaled Agile delivery frameworks, Agile transformations, and multi-team delivery environments utilizing SAFe, LeSS, or related methodologies.
• Working knowledge of Service Now platform capabilities, application development life cycles, enterprise service management processes, and Service Now Agile Development.
• Demonstrated ability to coach high-performing teams, facilitate organizational change, resolve complex delivery challenges, influence stakeholder decision-making, and drive continuous improvement through data-driven insights and team performance metrics.
• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.

Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.…