Cloud Engineer

Join Trulieve – Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List
, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way.

To learn more about Trulieve and our mission, please visit

Requisition

Remote Work Available:

Job Title:
Cloud Engineer

Business Unit: IT Infrastructure

Location:
Remote

Reports To:
Manager, Cloud Infrastructure

The Cloud Engineer supports the reliability, performance, security, monitoring, and continuous improvement of Trulieve's cloud-hosted platforms and business-critical applications across AWS, managed hosting environments, New Relic observability, load testing, deployment validation, and Snowflake platform services. The role translates telemetry into actionable insights, contributes to incident response, develops dashboards and reporting, and automates repeatable operational processes using scripting, APIs, Microsoft Copilot, Snowflake CoCo, and related technologies.

• Support the provisioning, configuration, and lifecycle management of reliable, secure, and cost-efficient AWS infrastructure, including compute, storage, databases, networking, DNS, load balancing, and identity services, as well as other cloud and managed hosting platforms as assigned.
• Implement and validate infrastructure changes across development, QA, staging, and production environments in accordance with change-management and release processes.
• Create and maintain Azure Dev Ops work items and vendor support requests for cloud, monitoring, logging, CDN, S3, and environment work, keeping them current with findings, blockers, dependencies, and status.
• Coordinate technical activities with Webscale and other providers, verify implementation results, and document outstanding issues.

• Develop and maintain New Relic dashboards, alerts, logging integrations, and application-performance views; onboard new or migrated infrastructure, validate agents and log forwarding, and continuously improve alert quality, coverage, and escalation routing.
• Monitor infrastructure and application health using New Relic, AWS Cloud Watch, Performance Insights, metrics, logs, traces, and synthetics; analyze trends, errors, capacity constraints, and regressions and communicate actionable findings to technical and business stakeholders.
• Produce recurring infrastructure KPI reporting that includes application, host, database, customer-experience, error-rate, and capacity metrics with trend indicators.

• Monitor infrastructure and application behavior during load tests; document observations, bottlenecks, and capacity concerns, and provide an infrastructure assessment of release risk and readiness.
• Participate in pre-load-test checklist reviews, confirm infrastructure readiness, and coordinate test notifications and schedule changes with internal performance teams and approved external providers.

• Develop scripts, API integrations, workflow automations, Infrastructure-as-Code, and CI/CD improvements for recurring reporting, load-test notifications, monitoring onboarding, alert routing, environment and deployment validation, and other operational checks, maintained in source control under peer-review and change-management standards.
• Use Microsoft Copilot, Snowflake CoCo, APIs, and approved AI-assisted technologies to summarize operational information, identify recurring patterns, accelerate troubleshooting, and reduce repetitive work.

• Investigate and resolve cloud, application, database, and performance incidents, serving as an escalation resource for P1/P2 issues and using New Relic telemetry to compare pre- and post-change behavior and identify…