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Technical Support Specialist; Fully Remote
Remote / Online - Candidates ideally in
Boise, Ada County, Idaho, 83701, USA
Listed on 2026-11-01
Boise, Ada County, Idaho, 83701, USA
Listing for:
GitBook
Full Time, Remote/Work from Home
position Listed on 2026-11-01
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
- Answer product questions and troubleshoot custom domains, integrations, APIs, and SSO/SAML.
- Keep first-response time, resolution time, and CSAT on track.
- Turn support insights into product improvements with engineering.
- Technical foundations in Git, DNS, SAML SSO, and web fundamentals.
- Customer empathy and clear communication for explaining complex issues.
- Systems thinking to prevent recurring problems.
- Remote-first team across 15 countries with async collaboration.
- Small support team shaping processes and automation.
- Autonomy to take ownership and adapt as we evolve.
Git Book builds a platform for authoring, publishing, and maintaining documentation, used by teams like Zoom, Fed Ex, and Nvidia. With over 100k monthly active users and a profitable, remote team spread across 15 countries, we value curiosity and customer empathy.
We would love to welcome a new Technical Support Specialist (Fully Remote) to our group in United States.
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