Remote Help Desk Analyst – IT Incident & Support
San Antonio, Bexar County, Texas, 78201, USA
Listed on 2026-11-01
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IT/Tech
HelpDesk/Support, IT Support, Technical Support
TierPoint, LLC. is seeking an HDS Customer Service Analyst to deliver quality support across incident management, desktop support, and application help desk. You will be the first line of resolution and coordinate with specialists to ensure fast, accurate service for HDS customers.
The role requires a high school diploma, 0–1 year IT support experience, and strong communication. You will handle calls, open tickets, follow ITIL-guided processes, and monitor SLAs while documenting steps and
Join us at TierPoint, LLC. as our next Remote Help Desk Analyst – IT Incident & Support in United States.
Join TierPoint, LLC. and contribute to our ongoing work.
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This posting is for the Remote Help Desk Analyst – IT Incident & Support role at TierPoint, LLC., based in United States.
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