Manager, Production Site Reliability Engineering

Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation.

Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.

Vultr Cares

• 100% company-paid insurance premiums for employee medical, dental and vision plans.
• 401(k) plan that matches 100% up to 4%, with immediate vesting
• Professional Development Reimbursement of $2,500 each year
• 11 Holidays + Paid Time Off Accrual + Rollover Plan
• Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
• $500 stipend for remote office setup in first year + $400 each following year
• Internet reimbursement up to $75 per month
• Gym membership reimbursement up to $50 per month
• Company paid Wellable subscription

Join Vultr

Vultr is seeking a Manager of Production Site Reliability Engineering to build and lead a new team responsible for the availability, performance, and operability of our production control plane. This is the environment that runs our customer-facing web applications and the internal platform that supports them. You will own the day-to-day operations of this environment: incident response, monitoring and alerting, configuration management, capacity planning, and the ongoing re-architecture of the control plane for continued scale.

This is both a technical and a people leadership role. You will hire, grow, and lead a team of SREs and database engineers, set the operational culture, and partner closely with engineering teams across the organization to ensure the production environment is reliable, observable, and ready for the next phase of Vultr's growth.

• Build and lead the Production Site Reliability Engineering team: hire, mentor, and grow a team of SREs and database engineers responsible for the production control plane
• Own the availability, performance, and operability of the production web stack
• Lead incident response for production-impacting events; drive postmortems and turn lessons into durable system improvements, runbooks, and alerting
• Own configuration management for the production environment, ensuring consistent, repeatable, and auditable infrastructure across all control plane hosts
• Partner with engineering teams across the organization to ensure new services are production-ready: observable, deployable, and documented before they reach customers
• Drive the control plane re-architecture: stand up new infrastructure, manage parallel runs and cutover, and ensure the new environment meets production readiness standards for monitoring, alerting, and capacity
• Set the operational roadmap for the production environment: capacity planning, scaling strategy, disaster recovery, and the evolution of the architecture toward a more distributed, resilient design
• Establish and maintain monitoring, alerting, and observability across the production stack and ensure the team has the visibility needed to respond to issues before customers do
• Manage the production database and caching environment: replication topology, performance tuning, backup verification, and failover testing
• Foster a culture of operational excellence: regular operational reviews, SLO definition and tracking, blameless postmortems, and continuous improvement of runbooks and deployment processes

• 10+ years of professional experience in site reliability engineering or infrastructure operations, with at least 2 years in a team lead or management role
• Deep experience operating production web stacks  should be comfortable debugging performance issues across the full request path from load balancer to database
• Strong Linux systems knowledge: networking, systemd, package management, firewall configuration, and performance tuning. You should be the person who can figure out why a server is slow and fix it
• Track record of building and operating monitoring and alerting systems and driving a culture of observability and proactive incident response
• Experience with configuration management at scale (Puppet,…