Remote Workforce Analytics & Scheduling Analyst
Medford, Jackson County, Oregon, 97501, USA
Listed on 2026-11-01
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IT/Tech
Data Analyst, Business Systems & Technology Analysis
Maximus is seeking an Analyst - Workforce Services to optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics. You will turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
This fully remote role requires a bachelor’s degree with 3+ years of relevant experience, including at least 2 years forecasting inbound volumes and familiarity with Amazon Connect or similar WFM tools.
For the Remote Workforce Analytics & Scheduling Analyst position at Maximus, we are reviewing applications now.
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This posting is for the Remote Workforce Analytics & Scheduling Analyst role at Maximus, based in Salem, OR, United States.
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