ICT Cluster Support Technician - Cluster

A mobile IT support post across the schools of Cluster 10 within REAch2 Academy Trust, with a different school visited each day. The holder installs and maintains hardware and software on site and escalates more complex faults. Front-line and customer-facing, the role is built around travel between school sites and flexible hours. A full driving licence and access to a vehicle are required, and visa sponsorship is not available.

• Provide IT support to Shared Services and school staff on site
• Install and maintain IT hardware and software in schools
• Attend school sites across the cluster
• Escalate more complex issues where appropriate
• Act as the front-line face of the IT Services department

• Previous experience in a customer-facing role

• Good knowledge of network security
• Understanding of IT software and hardware
• Good knowledge of internet security and data privacy principles
• Good interpersonal and communication skills

• Full driving licence
• Access to own transport
• Enhanced DBS check, with Children's Barred List check if the role is regulated activity

• Highly organised
• Strong teamwork skills
• Respects confidentiality
• Willingness to travel and flexible working hours

• Generous annual leave
• Professional development and CPD opportunities
• Flexible working, including part time, term-time and home working, considered on an individual basis
• Blue Light Card offers and employee perks
• Well-being and employee assistance support for staff and their families