Onsite Technician - Term Time

Onsite Technician - Term Time

We are looking for a motivated and customer-focused ICT Support Technician to join our technician team, supporting the Stafford region.

This role is responsible for delivering high-quality ICT support and technical expertise to schools and academies, ensuring services are delivered in line with agreed Service Level Agreements (SLAs). You will act as a trusted technical advisor, helping customers maximise the value of their technology investments while maintaining secure, reliable, and effective ICT environments.

The successful candidate will work closely with school leaders, teaching staff, business managers, students, and internal teams to provide both proactive and reactive support across a range of technologies.

• Deliver high-quality ICT support to schools and academies in line with Pro Xtra SLA commitments.
• Provide technical advice, guidance, and solutions within educational environments across Staffordshire, and other geographical areas as required.
• Conduct onsite visits to provide support to our customers face to face.
• Manage incidents, service requests, changes, and technical issues through to resolution, meeting agreed response and resolution targets.
• Maintain regular communication with customers, providing timely updates and clear expectations throughout the support process.
• Support, maintain, and troubleshoot customer ICT equipment, including servers, workstations, networking equipment, wireless systems, and cloud services.
• Assist schools with ICT Audits, planning, and refresh programmes.
• Support customer environments to align with DFE Guidelines
• Produce and maintain accurate technical documentation for schools, and site records.
• Work collaboratively with internal support teams to ensure smooth delivery and transition of services.

• Proven experience in a customer-facing ICT support, systems engineer, or technical consultant role.
• Strong troubleshooting and problem-solving skills across a broad range of ICT technologies.
• Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and Entra .
• Experience supporting and maintaining Windows Server 2016, 2019, and 2022 environments.
• Good knowledge of Active Directory, Group Policy, Power Shell, and automation tools.
• Excellent knowledge of Microsoft Windows desktop operating systems and Microsoft Office applications.
• Experience supporting virtual server environments, including Microsoft Hyper-V and/or VMware.
• Experience supporting backup solutions
• Full UK driving licence and willingness to travel to customer sites.
• The successful applicant will require security clearance (i.e. DBS checked).

Entrust is a joint venture between Capita and Staffordshire County Council. We work across the UK in partnership with schools, academies and local authorities to provide specialist expertise around school improvement, learning technologies, and property and support services. We currently work in over 50 local authorities, with 600 schools. Join us and you'll be part of the fastest growing school-to-school support partner in England.

• A competitive basic salary (£25,155 pro rata to reflect term time hours)
• Work from home
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explor