Remote Help Desk Specialist — Federal Tier 1-2
Norfolk, Virginia, 23501, USA
Listed on 2026-11-01
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IT/Tech
HelpDesk/Support, IT Support
Bixal, headquartered in Fairfax, VA, seeks a Help Desk Specialist to support a federal platform. You will be the front line for user issues, handling access, accounts, and workflow questions across legacy and modernized systems.
You will triage tickets in Zendesk, monitor for outages, and collaborate with engineers and trainers on releases while maintaining strong user-focused communication and 24/7/365 availability expectations where applicable.
We have an opening for a Remote Help Desk Specialist — Federal Tier 1-2 in Fair Oaks, VA, United States within IT & Technology.
This Full Time opportunity is for the Remote Help Desk Specialist — Federal Tier 1-2 role at Bixal.
We are seeking a motivated Remote Help Desk Specialist — Federal Tier 1-2 to join Bixal in Fair Oaks, VA, United States.
Consider building your career as a Remote Help Desk Specialist — Federal Tier 1-2 at Bixal.
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