ServiceNow Dev & BA; Remote – LATAM

#Service Now #Fintech

21 September, 2026

LATAM

we are looking for an experienced Service Now Developer / Business Systems Analyst to join our prominent Canadian fintech client. This hybrid role combines business analysis, solution design, Service Now development, and stakeholder engagement to deliver scalable, enterprise solutions across the Service Now platform.

The successful candidate will work closely with business stakeholders and other developers to analyze business requirements, recommend solutions, configure and develop the Service Now platform, and support the delivery of enhancements from intake through production.

Act as the primary Business Systems Analyst (BSA) and Subject Matter Expert (SME) for multiple concurrent requests, enhancements, and strategic initiatives.

Partner with business stakeholders to elicit, analyze, document, and validate business and functional requirements.

Translate business requirements into detailed functional and technical specifications, user stories, process maps, and workflow diagrams.

Facilitate workshops, discovery sessions, requirements reviews, and stakeholder sign-offs.

Act as the liaison between business and technology teams throughout the delivery lifecycle.

Guide stakeholders toward out-of-the-box Service Now capabilities and best practices while balancing business needs with platform governance.

Build strong relationships across business and technology teams and promote adoption of the Service Now platform.

Design, develop, configure, and customize Service Now solutions across multiple modules.

Develop Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer workflows, Integration Hub flows, and catalog items.

Configure forms, workflows, approvals, notifications, SLAs, portals, and automation.

Develop integrations using REST/SOAP APIs and Service Now Integration Hub.

Troubleshoot platform issues and implement scalable, maintainable solutions following Service Now best practices.

Support platform upgrades, testing, and release activities.

Support solution design, development, QA, regression testing, UAT, and production implementation.

Work closely with developers, QA analysts, Product Owners, and platform administrators throughout the delivery lifecycle.

Ensure solutions align with enterprise architecture, governance standards, security requirements, and platform best practices.

Identify opportunities for automation, process improvement, and platform optimization.

Contribute to documentation, knowledge articles, and operational runbooks.

• 5+ years of experience with Service Now, including hands‑on development and configuration.
• Experience working as a Service Now Developer, Business Systems Analyst, Technical Systems Analyst, or Solution Consultant.
• Strong Business Analysis skills, including requirements gathering, user stories, process flows, and translating business needs into Service Now solutions.
• Experience with Service Now Asset Management, Security, and Risk modules, such as Hardware Asset Management (HAM), Software Asset Management (SAM), Security Incident Response (SIR), Vulnerability Response (VR), Integrated Risk Management (IRM), and Third-Party Risk Management (TPRM).
• Strong stakeholder management and communication skills.

• Experience with additional Service Now modules such as IT Asset Management (ITAM), CMDB/CSDM, ITOM, Integrated Risk Management (IRM/GRC), Vulnerability Response, Customer Service Management (CSM), Strategic Portfolio Management (SPM), HRSD, or Service Catalog.
• Service Now certifications such as CSA or…