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Software Support Analyst - Remote Frontline Support

Remote / Online - Candidates ideally in
Tallahassee, Leon County, Florida, 32318, USA
Listing for: Mark43
Full Time, Remote/Work from Home position
Listed on 2026-11-01
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 75000 USD Yearly USD 60000.00 75000.00 YEAR
Job Description & How to Apply Below
Position: Software Support Analyst I - Remote Frontline Support

Mark
43 is seeking a Software Support Analyst to be on the front lines of customer support, assisting first responders and public safety agencies in understanding and using our software. You will collaborate with cross-functional teams to deliver timely resolutions and improve user experience.

The role requires a minimum of 2 years in software support, comfort with Zendesk/JIRA, and proficiency in Microsoft Office and Google Suite.

Are you ready to take on the Software Support Analyst I
- Remote Frontline Support role at Mark
43?

Join Mark
43 and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Software Support Analyst I
- Remote Frontline Support role at Mark
43, based in FL, United States.

We are looking to fill the Software Support Analyst I
- Remote Frontline Support position at Mark
43 in FL, United States.

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