Infrastructure Manager

We are hiring an Infrastructire Manager

The Manager of IT Infrastructure will lead the reliable, secure, and efficient operation of our enterprise technology infrastructure.

This role is accountable for infrastructure operations across networking, servers, storage, virtualization, cloud services, backup and disaster recovery, monitoring, and Infrastructure as Code. The Manager will lead internal team members and external partners, translate Technology Services priorities into executable plans, and improve infrastructure reliability, supportability, and security.

The role partners closely with Service & Support, Cybersecurity, Enterprise Architecture, application teams, business leaders, and technology vendors.

This role can work remotely anywhere in the US, but must be willing to travel to any of our sites, as needed.

• Lead the daily operation and continuous improvement of enterprise infrastructure, including networks, servers, storage, virtualization, cloud services, monitoring, backup, and recovery.
• Establish clear service ownership, operational standards, escalation paths, documentation, and support expectations for critical infrastructure services.
• Monitor infrastructure availability, capacity, performance, lifecycle health, and operational risk.
• Lead infrastructure incident response, stakeholder communication, root-cause analysis, and corrective-action follow-through.
• Translate approved Technology Services priorities into infrastructure roadmaps, lifecycle plans, projects, and modernization initiatives.
• Advance cloud infrastructure and Infrastructure as Code practices using Terraform or comparable tools to create repeatable, version-controlled, secure, and supportable deployments.
• Partner with Cybersecurity to support secure configurations, vulnerability remediation, patching, access controls, disaster recovery, and audit requirements.
• Work with architecture, application, integration, and support teams to ensure new solutions are secure, supportable, and operationally ready.
• Manage infrastructure vendors, cloud providers, managed services, contracts, licensing, budgets, and technology lifecycle investments.
• Lead and develop infrastructure team members while improving documentation, cross-training, operational coverage, and accountability.

• Understands internal and external customers
• Assure a safe work environment
• Encourage individual development Demonstrates teamwork and flexibility/adaptability
• Demonstrates honesty
• Keep our commitments
• Think systemically and ensure constancy of purpose
• Lead with humility and respect every individual
• Focus on process, embrace scientific thinking, flow and pull value, assure quality at the source and seek perfection

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field, or equivalent relevant experience.
• Seven or more years of progressive experience in IT infrastructure, cloud operations, networking, systems administration, or related technology services.
• Three or more years of experience leading technical teams, infrastructure professionals, or managed service providers.
• Broad experience with enterprise infrastructure, including cloud platforms, networking, servers, virtualization, storage, monitoring, backup, and disaster recovery.
• Experience with Microsoft Azure, Amazon Web Services, or a comparable enterprise cloud platform.
• Experience managing Infrastructure as Code practices using Terraform or comparable provisioning and automation technologies.
• Working knowledge of cybersecurity, IT service management, incident response, change management, and operational resilience.
• Strong leadership, prioritization, communication, vendor-management, and stakeholder-management skills.

• Experience supporting manufacturing, healthcare products, medical devices, or another regulated environment.
• Experience managing hybrid cloud and on-premises infrastructure.
• Familiarity with cloud landing zones, policy-as-code, source control, CI/CD pipelines, and container platforms.
• Relevant cloud, infrastructure, cybersecurity, or IT service management certifications.

TIDI Products is a market leading manufacturing of disposable infection prevention products and patient safety products, headquartered in Neenah, WI. We have manufacturing and distribution facilities in Neenah, WI, Newport News, VA, Norristown and Littlestown, PA, United Kingdom and…