Remote Help Desk Supervisor — IT Support Lead
San Antonio, Bexar County, Texas, 78201, USA
Listed on 2026-11-01
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IT/Tech
HelpDesk/Support, IT Support
Chronos Operations, LLC is seeking a Help Desk Supervisor to provide real-time supervisory oversight for CBP TSD Tier I, II and ACE operations. The role focuses on service levels, QA, and escalation across channels, guiding agents and liaising with TSD leadership during shifts.
The ideal candidate has 3+ years in IT help desk, 1+ year in supervision in a contact center, and hands-on experience with Service Now and Amazon Connect. This on-site role requires U.S.
Our team is growing, and we are hiring a Remote Help Desk Supervisor — 24/7 IT Support Lead in Houston, TX, United States.
This is a Full Time role.
The position is based in Houston, TX, United States.
This opportunity is part of our work in IT & Technology.
The advertised compensation is 65.000 - 95.000.
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