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Tier 2 Support Engineer; Fully Remote
Remote / Online - Candidates ideally in
Houston, Harris County, Texas, 77001, USA
Listed on 2026-11-01
Houston, Harris County, Texas, 77001, USA
Listing for:
Surgimate
Full Time, Remote/Work from Home
position Listed on 2026-11-01
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
- Resolve escalated issues and own tickets through resolution.
- Communicate clearly with customers and meet SLAs.
What You'll Do:
- Work the Tier 2 queue, prioritize tickets, and provide updates.
- Investigate API/integration issues and escalate with documentation.
- Create knowledge base articles and coach first-line support.
About You:
- 2+ years of SaaS support experience, ideally in healthcare.
- Familiar with Salesforce, APIs, HL7, or SQL.
Surgimate builds an operating system for surgical orchestration, with platforms for scheduling, implant management, and post-operative care. They are a remote-first team across the US with R&D centers in Israel and India, offering flexible work and meetups.
The Tier 2 Support Engineer (Fully Remote) role at Surgimate is now open for applications in United States.
All applications are reviewed carefully by our team.
This is a Full Time role.
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