More jobs:
Tier 2 Support Engineer; Fully Remote
Remote / Online - Candidates ideally in
Phoenix, Maricopa County, Arizona, 85001, USA
Listed on 2026-11-01
Phoenix, Maricopa County, Arizona, 85001, USA
Listing for:
Surgimate
Full Time, Remote/Work from Home
position Listed on 2026-11-01
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
- Resolve escalated issues and own tickets through resolution.
- Communicate clearly with customers and meet SLAs.
What You'll Do:
- Work the Tier 2 queue, prioritize tickets, and provide updates.
- Investigate API/integration issues and escalate with documentation.
- Create knowledge base articles and coach first-line support.
About You:
- 2+ years of SaaS support experience, ideally in healthcare.
- Familiar with Salesforce, APIs, HL7, or SQL.
Surgimate builds an operating system for surgical orchestration, with platforms for scheduling, implant management, and post-operative care. They are a remote-first team across the US with R&D centers in Israel and India, offering flexible work and meetups.
The Tier 2 Support Engineer (Fully Remote) role at Surgimate is now open for applications in United States.
All applications are reviewed carefully by our team.
This is a Full Time role.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×