Senior AI Platform Support Engineer; Remote
Lowell, Middlesex County, Massachusetts, 01850, USA
Listed on 2026-11-01
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IT/Tech
IT Support, AI Engineer (Applied/Software), Technical Support
Lang Chain is seeking a Senior Technical Support Engineer to lead the customer support experience for highly technical users, from AI engineers to infrastructure architects. You’ll help debug production LLM applications and improve AI observability and evaluations, unblock critical issues, and define world‑class support for modern AI platforms.
You’ll work with engineering and product teams to resolve bugs, refine diagnostics, and build escalations, documentation, and knowledge resources,
Step into the Senior AI Platform Support Engineer (Remote) role at Lang Chain in Cambridge, MA, United States and grow with us.
The advertised compensation is 130..
This role offers the option to work remotely.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior AI Platform Support Engineer (Remote) role in the description above.
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