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Technical Support Specialist; Fully Remote
Remote / Online - Candidates ideally in
Boise, Ada County, Idaho, 83701, USA
Listed on 2026-11-01
Boise, Ada County, Idaho, 83701, USA
Listing for:
Aircall
Full Time, Remote/Work from Home
position Listed on 2026-11-01
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
- Act as second-level support for technical investigations across Aircall's platform.
- Troubleshoot integrations, APIs, messaging, call configuration, analytics, and AI-powered features.
- Lead live troubleshooting sessions and explain complex technical findings clearly.
- Collaborate with Product, Engineering, and external partners to resolve bugs.
- Experience in technical support within SaaS or telecom.
- Strong API/webhook troubleshooting skills and a customer-focused mindset.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue and resolve issues faster. The company is a fast-scaling, product-driven unicorn with offices across the globe and a collaborative, execution-focused culture.
We are currently recruiting a Technical Support Specialist (Fully Remote) for our team in United States.
This is a great opportunity to take on the Technical Support Specialist (Fully Remote) role at Aircall.
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