Integrations Manager

The Manager of Enterprise Integrations will lead TIDI's efforts to create a connected enterprise where data flows securely and reliably, systems work together seamlessly, and information is available when and where it is needed.

This role will establish TIDI's enterprise integration strategy and lead the capabilities that connect customer platforms, ERP, manufacturing technologies, supply-chain systems, finance, quality, analytics, cloud services, automation solutions, and external business partners. The Manager will simplify the integration environment, reduce manual handoffs and disconnected processes, improve the reliability of critical data flows, and enable TIDI's systems to operate as one coordinated ecosystem.

Through this work, the Manager will improve both TIDI's external customer experience and the Technology Services customer journey. Business teams will have a clearer and more effective path from identifying an integration need through solution delivery, adoption, support, and continuous improvement.

This is an opportunity to build TIDI's Enterprise Integration function and shape the strategy, team, platforms, standards, and partnerships needed for the company to operate efficiently and grow. The work will have a direct and measurable effect on customer success, data availability, operational performance, employee experience, and business scalability.

This role can work remotely anywhere in the US, but must be willing to travel to any of our sites, as needed.

• * Define and execute TIDI's enterprise integration strategy and roadmap, prioritizing the connections needed for data to flow reliably and systems to operate as one enterprise ecosystem.
• * Assess and simplify the integration environment, defining the future roles of IBM Sterling B2B Integrator, Mule Soft, APIs, EDI, cloud services, automation technologies, and custom integrations.
• * Lead the design and delivery of secure, scalable integrations across customer, ERP, manufacturing, supply-chain, finance, quality, analytics, and cloud systems.
• * Improve the external customer journey by strengthening the flow of information across onboarding, ordering, fulfillment, shipping, invoicing, service, and issue resolution.
• * Strengthen electronic connectivity with customers, distributors, suppliers, logistics providers, and other business partners, including improving onboarding and transaction reliability.
• * Own the health of business-critical integrations by establishing effective monitoring, support, incident response, root-cause analysis, and continuous improvement practices.
• * Establish practical standards and clear ownership for integration architecture, data flows, security, testing, documentation, deployment, support, and lifecycle management.
• * Improve the Technology Services customer journey by creating a clear, transparent, and responsive experience from integration request and prioritization through delivery, adoption, support, and ongoing improvement.
• * Build and lead the Enterprise Integration function, including employees and external partners, while communicating priorities, progress, performance, risks, and investment needs to business and senior leaders.

• Understands internal and external customers
• Assure a safe work environment
• Encourage individual development Demonstrates teamwork and flexibility/adaptability
• Demonstrates honesty
• Keep our commitments
• Think systemically and ensure constancy of purpose
• Lead with humility and respect every individual
• Focus on process, embrace scientific thinking, flow and pull value, assure quality at the source and seek perfection

• * Bachelor's degree in Computer Science, Information Systems, Engineering, Business Technology, or a related field, or equivalent practical experience.
• * Seven or more years of progressive experience in enterprise integration, software engineering, middleware, EDI, APIs, enterprise applications, or a related discipline.
• * Demonstrated experience designing, delivering, and supporting business-critical integrations in production environments.
• * Experience developing an integration strategy, modernization roadmap, target-state architecture, or platform recommendation.
• * Experience integrating enterprise applications such as ERP, customer, manufacturing, supply-chain, finance, quality, analytics, or SaaS systems.
• * Experience leading technical employees, external partners, or…