Remote Tier 2 Software Support – Escalations
Phoenix, Maricopa County, Arizona, 85001, USA
Listed on 2026-11-01
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
U.S. Bank's Elavon Software is seeking a Software Technical Support Tier 2 specialist for escalation support. You will resolve complex merchant issues by phone, chat, and email, and mentor Tier 1 agents. Primary focus on Converge with growing EPG knowledge.
The role emphasizes strong technical aptitude and customer service, with remote work options and a schedule aligned to Eastern Time. Training will occur prior to regular duties.
We are currently recruiting a Remote Tier 2 Software Support – Escalations for our team in United States.
Are you ready to take on the Remote Tier 2 Software Support – Escalations role at U.S. Bank?
We would love to welcome a new Remote Tier 2 Software Support – Escalations to our team in United States.
For the Remote Tier 2 Software Support – Escalations position at U.S. Bank, we are reviewing applications now.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).