CXOne Developer

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business.

We are a values driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across five continents and operates in 25 countries worldwide. Miratech retains over 1000 full-time professionals and has achieved sustained shareholder value growth exceeding 25% annually over many years.

Miratech is seeking a skilled NICE CX-One Developer to contribute to a large-scale customer experience transformation initiative for a Global leader in the Healthcare industry. In this role, you will design and implement NICE-based routing solutions, develop secure and compliant IVR applications, and play a key role in the migration of legacy call center systems to modern omnichannel platforms.
You’ll work closely with cross-functional teams to troubleshoot complex issues, optimize customer journeys, and ensure seamless system integrations. This is a high-impact opportunity to apply your technical expertise in a mission-critical environment, helping shape intuitive and efficient customer interactions within a regulated, fast-paced industry.

• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Build Call flow designs and integration to backend systems using application program interfaces (API).
• Manage NICE BU and provide input into solution design, and optimization for network solutions.
• Provide routing design and implementation for contact center technology
• Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs.
• Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise
• Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
• Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets

• 5+ years of experience with Nice InContact CXone.
• 5+ years of professional background with NICE CXOne Studio scripting experience.
• Hands-on experience with NICE InContact and/or NICE CXone solutions.
• Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
• Understand business requirements with the ability to translate into technical requirements.
• Conflict management and clear organizational communication.
• Excellent communication and teamwork skills

• Experience in Contact Center Dashboard Creation.
• Base knowledge of intersystem networking, and data traffic flow between components.
• Ability to troubleshoot end-to-end Call center applications including Chrome and Edge issues when interacting with a Web-based application like Salesforce/ Microsoft Dynamics

• Culture of Relentless Performance:join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive
  
  Pay and Benefits:
  
  enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture:ma…