Technology Operations

Position:
Staff, Technology Operations

Job Location:

811 Excellence Dr, Bentonville, AR 72716

Duties:
Financial Management: comprehend the financial plan for implementation of multiple projects. Monitor delivery schedules and cost expenditure for multiple projects within a program. Program Estimation: assess and identify the resources required for successful completion of the project of small to medium complexity. Identify potential risks for successful completion of the project. Business Operations: cater to key stakeholders and their priorities.

Participate in business task to get things done in own unit or area. Communicate key considerations for business decision making process. Comment on the organizations business model and financial goals. Cite examples of types of information needed to make sound business decisions. Technology Landscape Awareness: get involved and provide support to technology/ domain stakeholders to solve complex issues (i.e. suggest what skills are needed, how does the technology impacts).

Develop business cases for projects with a projected return on investment or cost savings. Demonstrate deep functional knowledge of the business unit/domain. Translate business unit/domain requirements into projects, activities, and tasks and aligns to overall technology strategy. Serve as an interpreter and conduit to connect business unit/domain needs with tangible solutions and results. Participate in creating new processes and ways of working.

Program Definition: define goals, deliverables and schedules for managing multiple medium to high complexity projects within a program, in line with the overall strategic objectives. Create accountability matrix for the projects. Decompose the program into multiple modules and assign responsibility assignments and milestones for each module. Comprehends the operational and financial factors that drive project success. Program Monitoring and Control: monitor and evaluate the progress of the projects against approved milestones and timelines.

Lead cross functional and/or pillar coordination meetings to review schedule progress, health, issues/risks, and key dependencies of the projects. Take appropriate measures when required to bring program health on track in case of adversity. Influencing and Building Stakeholder Consensus: communicate, articulately and concisely, in a one-to one/ stakeholder meeting involving one-two teams. Proactively build personal network and seek and provide constructive feedback.

Present data and logic to and influence team, customers and stakeholders. Articulate results/recommendations in a structured manner using relevant data. Actively listens to others and acknowledges different technical perspectives and connects to the product/technology in development. Telecommuting / work from home is permitted.

Minimum education and experience required:
Master’s degree or the equivalent in Computer Science, Management Information Systems, Information Technology or a related field plus 1 year of experience in project management, program management, program operations, or related experience OR Bachelor’s degree or the equivalent in Computer Science, Management Information Systems, Information Technology or a related field plus 3 years of experience in project management, program management, program operations, or related experience.

Skills required:

Must have experience with:
Technical Project Management;
Salesforce configuration and development;
Implementing Sales and Finance workflows in the CRM;
Bulk data loading and data quality maintenance;
Architecting technical solutions based on business requirements;
Training end users how to use flows / automations builds in CRM to carry functions;
Solving…