Remote Technical Support Manager: VIP Support & Networking
Houston, Harris County, Texas, 77001, USA
Listed on 2026-11-01
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IT/Tech
IT Support, Technical Support, Network Security, Systems Administrator
GoTo is seeking a Technical Support Manager for a remote role based in Guatemala. You will lead advanced support for VIP customers, troubleshoot VoIP, SIP, networking, and UCC/ITSG issues, and participate in a 24/7 on-call rotation to ensure critical customer needs are met.
Work with Engineering to resolve complex problems, identify trends, and document cases while maintaining SLA commitments. Excellent English communication and a proactive, customer-obsessed mindset are essential.
We are looking to fill the Remote Technical Support Manager: VIP Support & Networking position at GoTo in United States.
The advertised compensation is 90..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote Technical Support Manager: VIP Support & Networking role in the description above.
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