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Remote Help Desk Lead: Ops & Champion

Remote / Online - Candidates ideally in
Houston, Harris County, Texas, 77001, USA
Listing for: Tria Federal (Tria)
Full Time, Remote/Work from Home position
Listed on 2026-11-01
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support
Salary/Wage Range or Industry Benchmark: 90000 - 130000 USD Yearly USD 90000.00 130000.00 YEAR
Job Description & How to Apply Below
Position: Remote Help Desk Lead: Ops & Knowledgebase Champion

Tria Federal’s Softrams division seeks a dynamic Help Desk Lead to steer our Business Operations Services Center Help Desk, delivering top-tier customer service and innovative operations across a broad federal client base. You will coach a large team, implement new procedures, and drive KPI achievement with proactive management.

The role requires a U.S. Federal Position of Trust clearance eligibility, a strong performance record in help desk operations, and experience coordinating

We would love to welcome a new Remote Help Desk Lead:
Ops & Knowledgebase Champion to our team in United States.

This Full Time opening is for the Remote Help Desk Lead:
Ops & Knowledgebase Champion role at Tria Federal (Tria).

We are seeking a motivated Remote Help Desk Lead:
Ops & Knowledgebase Champion to join Tria Federal (Tria) in United States.

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