Platform Support Analyst — Salesforce & Jira; Remote
Johnson City, Washington County, Tennessee, 37247, USA
Listed on 2026-11-01
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IT/Tech
CRM Systems & Management, IT Business Analyst, Systems Analyst
Railbookers Group is seeking a Platform Support Analyst to support users of our Salesforce-based reservation platform (Kaptio) and investigate escalated issues across departments. You will assess business impact, route defects, and test fixes, while coordinating with internal teams and development partners.
You will gather requirements, track tickets and dependencies, manage Jira, and contribute to release planning and training. Remote within Tennessee, with future in-office Nashville relocation.
Are you ready to take on the Platform Support Analyst — Salesforce & Jira (Remote) role at Railbookers Group?
Our organisation is growing, and we are hiring a Platform Support Analyst — Salesforce & Jira (Remote) in Nashville, TN, United States.
This role is for the Platform Support Analyst — Salesforce & Jira (Remote) role at Railbookers Group.
We are seeking a motivated Platform Support Analyst — Salesforce & Jira (Remote) to join Railbookers Group in Nashville, TN, United States.
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